Monday, July 16, 2018

Learning

“Your most unhappy customers are your greatest source of learning.” (Bill Gates)

Tipping may have begun in the late middle ages when a master gave his servant a few coins as an expression of good will. The custom originated in Europe. It is commonly traced back to 16th century England. Samuel Johnson frequented a coffee shop which had a bowl labeled "To Insure Promptitude," (the acronym TIP). Johnson and other guests would put a coin into the bowl throughout the evening to receive better service.

Prior to 1840, Americans did not tip.  But, after the Civil War, newly rich Americans visited Europe and brought the practice back home to show that they had been abroad and knew genteel rules.  A New York Times editor grumbled that, once tipping got hold in the United States, it spread rapidly like "evil insects and weeds."

In 1904, the Anti-Tipping Society of America was created in Georgia, and its 100,000 members pledged to not tip anyone for a year.  Anti-tipping laws started in 1909 when Washington became the first of six states to pass the new law. By 1926, every anti-tipping law was repealed.

Tipping again changed in the 1960s, when Congress agreed that workers could receive a lower minimum wage if a portion of their salary came from tips.  The minimum wage for tipped workers is $2.13, which has not changed in over 20 years. This is as long as a worker receives at least $7.25 in tips per hour.  Below are four reasons why tipping should be banned:

 
1.   Good Service Doesn’t Require Tipping American eaters are accustomed to giving a voluntary amount of 15-20 percent to get a good service. Does that mean that if you don’t tip you don’t deserve good service? Isn’t it a waiter’s job to provide quality service regardless if they get a tip? All employees are expected to do their jobs well with a friendly attitude.

That’s why they receive paychecks. Some companies in other profession punish those with poor performance by giving them warning or if consistent by firing them. Servers should give their best even if their customers are bad tippers. Just so you know, many restaurants, particularly in other countries like Japan, Italy, and South Korea, don’t have a tipping system. They don’t expect tips at all. These restaurants have excellent service much better than the restaurants here in the U.S.

2.   Tipping Punishes Good Workers Employees that work in establishments that use a tip pooling system means that managers collect all tips from employees and redistribute them among the group.  Some of you might think that this practice is just fair and reasonable because it gives everyone a fair share.

But in reality, it’s not. Tip pooling encourages the lazy workers to get lazier. They know that at the end of the day they will receive a bonus anyway, which is unfair to the good workers.

3.   Tipping Pushes Waiters into Poverty In most states, restaurants are allowed to pay waiters far less than the minimum wage. The federal rate for servers in the U.S. is just $2.13 an hour, and in 19 states, that’s what servers make. This is a great system for the restaurant industry.


 It contributes to poverty among the waiters and waitresses who toil in diners and other inexpensive restaurants across the country. (Servers in higher-end places tend to earn a livable wage.)  Tipped workers and their families often depend on welfare programs to survive, and they do so at significantly higher rates than non-tipped workers.

4.   When People Tip, They Discriminate  Every waiter knows that tips are unpredictable. Sometimes you’ll earn 10 or 15 percent just because your customers don’t like the way you look. Waitresses with larger breasts, smaller body sizes and blond hair tend to earn more tips than waitresses without such attributes. White servers are tipped more than black servers for the same quality service and regardless of the race of the customer.


 There is a common belief that tipping motivates the restaurant workers to do better. In reality, tipping allows the servers to discriminate against their customers. There are some evidences gathered showing how tipping becomes discriminatory. There’s a widespread perception that black people tip less than white customers. As a result, servers dislike waiting on tables of black parties, resist being assigned to serve them, and worse, deliver poor service to them.


There are even instances that servers refuse to work in a restaurant with black patrons because they believe that they are poor tippers  Other groups servers avoid include the elderly, women, children, ethnic minority, and anyone carrying coupons.


 If we eliminate tipping, we will encourage servers to not engage in this negative behavior. We will even teach them the importance of treating people with respect and giving them a decent service they deserve, no matter what their skin color, age, or accent is even if they don’t give tips at all!


  “The secret to success is to treat all customers like your world revolves around them. Great service makes the difference.”  (Mobisol Kenya)[i]




[i] Sources used:

·        “9 Reasons We Should Abolish Tipping, Once And For All” by Hunter Stuart

·        “A Brief History of Tipping” by Akila McConnell

·        “Danny Meyer's anti-tipping policy is nothing new — 6 states once banned the practice” by Kathleen Elkins2

·        “Top 10 Reasons Tipping Should Be Banned” by Dave Anderson

 
 

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